Do you accept returns?
Sometimes you just order something and change your mind, or perhaps some of your party guests didn’t show up and you have bags left over, this is ok all I ask is that if you decide to return something for a refund the following conditions are met:
- Please drop me an email first to arrange this to: firstname.lastname@example.org
Eco Party Bag will not be held responsible for return shipping costs of returns.
All items must be returned in an unused, saleable, condition within 30 days of first receiving them.
Please note that unfortunately personalised items cannot be returned and refunded.
If an error has been made by Eco Party Bag with your order, please get in touch so we can resolve this. Thank you!
Special request or party bags for THIS weekend!
Get in touch, creating a unique bag to your party and working with different budgets and themes are a passion of mine, I will be glad to help.
Please bear in mind that during busy times super quick delivery may not always be possible and may incur a higher cost due to the courier and postal service charges beyond my control
All items are put together by me and are made to order and take 1-3 days to put together and ship. This could take longer during peak times, if you have less than 7 working days before the party then please use EXPRESS delivery service or give me a message.
If two weeks has passed and you have not received your order, then please contact us immediately so we can track your item.
Please note that proof of postage and a tracking number is obtained for all items. If an item does get lost. Once a time has passed and the courier has classed it as ‘lost’ replacement items will be sent to you. A refund will not be issued for items lost in the post.