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Got A Question?...

If you have a question that isn't covered by the below then please send me an email info@ecopartybag.co.uk or click 'contact us'

Dispatch Times

All items are sent at least 5 working days before the party date given. Every effort is made to ensure the lead time is a little as possible however during busy times this cant always be done. Please note that proof of postage and a tracking number is obtained for all items. If an item does get lost. Once a time has passed and the courier has classed it as ‘lost’ replacement items will be sent to you. A refund will not be issued for items lost in the post.

Do you accept returns?

Sometimes you just order something and change your mind, or perhaps some of your party guests didn’t show up and you have bags left over, this is ok all I ask is that if you decide to return something for a refund the following conditions are met: 

- Please drop me an email first to arrange this to: info@ecopartybag.co.uk  

Eco Party Bag will not be held responsible for return shipping costs of returns. 

All items must be returned in an unused, saleable, condition within 30 days of first receiving them. 

Please note that unfortunately personalised items cannot be returned and refunded. 

 

If an error has been made by Eco Party Bag with your order, please get in touch so we can resolve this. Thank you!

Special request or party bags for THIS weekend!

Get in touch, creating a unique bag for your party and working with different budgets and themes are a passion of mine, I will be glad to help.
Please bear in mind that during busy times super quick delivery may not always be possible and may incur a higher cost due to the courier and postal service charges beyond my control

why don't you guarantee your deliveries?

Express Delivery charges

Express delivery charges can seem high for small items, please esured that i will always refund the differance. For example if you are charged £15 and your parcel is small or weight is less and can be sent for less but with the same service then you will be refunded at the time of shipping. This refund may take a few days to hit your account but a confirmation email will always be sent.

Delivery charges are expensive and increasing in recent times. I mainly use Royal Mail Tracked 24hr service as this seems to be the most reliable however if you would prefer something different then please get in contact. 

during these difficult times even the big companies haven't been guaranteeing deliveries. Sometimes even 1st class can take 3 days. Everything is done to ensure your delivery arrives safe and on time. 

I need to add more items to my order, can i do this without paying postage again?

That is not a problem. As long as your order hasn't been dispatched then send Eco Party Bag a message and they  will arrange a discount code for you to enter when placing your order.